I would like to express my thanks for the professional way in which your company resolved my boiler problem from the initial booking of the appointment, to the resolution of the issue.
As I work full time, in London, I really appreciated the flexibility with which the appointment was made on the day, which meant that I could get home without too much disruption to my schedule and have heating for the weekend.
I felt I must write to say how pleased I am with the service I received from your company for the fitting of my new boiler in November this year. From the moment I spoke to the charming, and very helpful, Nicky on Reception, through to the work being carried out by the very efficient and polite, Chris and Gary, (I hope I have got the names right, apologies if not). I felt that I was dealing with a professional outfit. This, I may add, is extremely unusual these days!
Unfortunately, customers are very quick to complain about bad service, but not so quick to praise good, and I hope you will be kind enough to pass on my comments to the personnel mentioned in this letter. In conclusion, I will be more than happy to recommend your company in future.
London Plumbers has worked with us for a number of years now. We have always found them to be professional and efficient. They accept instructions promptly and follow up with calls to the customer to make mutually convenient arrangements. Work is carried out in a timely fashion and all steps are taken to minimise inconvenience and disruption to the customer. Following completion of the work, the property is left in a clean and tidy condition.
We would not hesitate to recommend London Plumbers to any prospective client.
We have been using London Plumbers for several years and have found their service to be as good now as it was at the outset. They are very efficient from the initial phone call through to organising the engineers to attend. Their scheduling is first class ensuring our customers are aware of what work is going to be undertaken and when.
Their engineers are informative, polite and courteous to the customers and always leave the site tidy. This gives out a good impression to all our customers and we are very happy to continue using London Plumbers' services.
I would like to express my thanks for the professional way in which your company resolved my boiler problem from the initial booking of the appointment, to the resolution of the issuePaula Napier - Domestic Customer